At Radiance
Property Services we pride ourselves on delivering bespoke
cleaning and environmental services to our corporate clients; forming a
partnership along the way and ensuring we create a truly bespoke and tailored
solution. Our responsiveness and dedication to
customer service takes the stress out of facilities management and means you’re
one step ahead.
Customer satisfaction is our number one priority, and we thought this month we’d share a case study of how we’ve supported one of our long-term clients; providing them with a consistent and evolving range of services which has helped them succeed and grow.
The client in
question is a global asset management firm based in Mayfair, London. Our paths
crossed over 8 years ago, and we initially provided a handful of services while
we established our relationship and got to know their business.
Our success has come from understanding the type of
service high-end, corporate clients need, and we don’t
rush the process. Through
working closely with our clients we deliver the most tailor made service
possible, and we often see the relationship grow over time.
After developing
a genuine partnership with our client, we currently provide:
–
Daytime
housekeepers,
–
Daily
cleaning services,
–
Laundry
services including towels for their in-house gym,
–
Planned
Preventative Maintenance,
–
Reactive
Maintenance
–
Onsite
shredding
–
Fresh
Flower Displays
We’ve truly got under the seams, understanding their needs and ensuring they have the systems and processes in place to preempt any challenges. Adding in laundry services and flower displays adds to the personality of the firm and provides employees with an enhanced experience.
Our client is currently undergoing exponential growth in London, and this gives us another chance to support them. As they grow, so does the breadth of our services. We’re delighted to continue to work with them as they triple in size – adding to their headcount as well as their office space in 2022.
We’re sure our dedication to our clients is the reason why they stay and allow us to help them grow. We make it easy and take away the stress so you can get on with your work!
We offer a whole
host of facilities management services, so if you think we may be able to help
your business, just get in touch.
