At Radiance we pride ourselves not only building strong relationships with our clients, but also communicating at every step of the way and crucially, delivering on our promises.
The world of facilities is something we’ve been navigating for over ten years now, and when the business was established we set ourselves high standards. Stories of poor customer service, housekeeping that wasn’t up to scratch, and clients being let down fueled our desire to offer our future clients the highest level of service. And we haven’t looked back.
The core of our business is based on clear communication and delivering impeccable service.
So how do we ensure our clients are happy?
Our journey began offering primarily cleaning services to corporate clients. We ensured all employees were trained to take the pressure off the office managers and site staff, and if any replacements or covers were needed they were fully briefed.
Our clients trusted us, knew we provided a good service and they started asking us for more.
Risk assessments, water testing, PAT testing, health and safety. As our business grew so did the services we offered, and we became a kind of one stop shop which made some of our client’s lives much easier as they didn’t need to deal with numerous contractors: just Radiance who they trusted.
When we onboarded new clients we often found the reason they’d switched to us wasn’t always due to a poor cleaning service from the previous supplier: it was mainly down to poor communication. They didn’t feel that their needs were being met, and sometimes their expectations were not managed.
We found that being clear, honest and opening a trusted communication channel made us stand out. We were helpful, and if we didn’t know the answer straight away that was fine, we just did our best to add value and communicate effectively.
Office contractors are an extension of the client’s office. They should reflect and embody their client’s values, and that is what we strive to do. Honesty, integrity and delivering on our promises are what makes Radiance a great business partner, and we’re always looking for more clients who we can help along the way – so get in touch if you need any office support.
